Report a problem or contact support
Write to support@mylorechive.com. A person reads every message. There is no contact form yet.
What to include
A good message lets us fix the problem without a second round of questions.
- Your username. Never send your password or a recovery code.
- What you were doing, and what you expected to happen.
- What happened instead. Copy any message word for word.
- Where it happened: the Vault and the page, such as Maps or a Collection.
- Your browser and device, for example “Firefox on a laptop”.
- A screenshot, if it helps. Take care that it doesn’t show other people’s private notes.
Good to know
- If you can’t log in, try Get back into your account first. Write to us from the email address on your account.
- To ask for an invite while Lorechive is in closed beta, say so in the subject line.
- To report abuse or content that shouldn’t be here, say what it is and where we can find it.
- Questions about your data are covered in Download your data and delete your account.